RBUA.ORG Residential Broadband Users' Association    FAQ   Search   Memberlist   Usergroups   Register   Profile   Log in to check your private messages   Log in    Big phone companies must credit customers for poor service          RBUA.ORG Forum Index -> Telus View previous topic :: View next topic   Author Message Bell-boy Valued Member Joined: 20 Dec 2023 Posts: 708 Location: Wet Coast, Canada Posted: Fri Mar 25, 2023 12:04 am    Post subject: Big phone companies must credit customers for poor service Quote: Big phone companies must credit customers for poor service: CRTC Last Updated Thu, 24 Mar 2023 16:01:57 EST CBC News OTTAWA - Canada's telecommunications regulator has ordered that customers of the country's big phone companies be given credits on their phone bills this year and in the future if they get sub-standard service. "Subscribers of the large telephone companies that failed to meet the [quality of service] requirements during the period from 2002 to 2004 will receive a credit on their bill before the end of 2005," the Canadian Radio-television and Telecommunications Commission said in a release. The CRTC said the credits will be graduated according to the degree of sub-standard performance, up to a maximum of five per cent of the company's local business and residential revenues. The CRTC did not say which phone companies would be required to provide credits this year, and it's not clear yet how much consumers will be getting back. The regulator said the large telephone companies may also give case-by-case exemptions from issuing credits in extraordinary circumstances, such as labour disruptions. The CRTC began its review of "quality of service" issues in March 2003 following "uninterrupted substandard performance" by some phone companies in 1998 to 2000. The CRTC has established 13 "quality of service" standards – including installation appointments, dial tone delays, and directory access – that phone companies must meet. The standards were introduced as part of a shift to less regulation in the phone market, the CRTC said. In November 2003, the CRTC ordered Telus to improve its level of customer service. * FROM Nov. 5, 2003: CRTC tells Telus to improve service The order came after the CRTC had received 2,400 customer complaints about Telus in the previous two months of that year. The CRTC said most of the complaints were about not being able to get through to Telus's customer service department. There were also concerns about poor repair and installation service. Back to top Bell-boy Valued Member Joined: 20 Dec 2023 Posts: 708 Location: Wet Coast, Canada Posted: Fri Mar 25, 2023 12:16 am    Post subject: the CRTC ruling is here... https://www.rbua.org/board/viewthread.php?FID=20&TID=5379 Back to top Display posts from previous: All Posts1 Day7 Days2 Weeks1 Month3 Months6 Months1 Year Oldest FirstNewest First         RBUA.ORG Forum Index -> Telus All times are GMT - 5 Hours Page 1 of 1   Jump to: Select a forum Announcements----------------Announcements Rogers Hi-Speed Internet----------------Rogers Hi-Speed DiscussionsGeneral QuestionsUnplanned OutagesHome NetworkingSecurityWhats New Shaw Internet----------------Shaw DiscussionsGeneral QuestionsUnplanned OutagesHome NetworkingSecurityWhats New Bell Sympatico----------------Sympatico and other xDSL Provider DiscussionsGeneral QuestionsUnplanned OutagesHome NetworkingSecurityWhats New Eastlink----------------Eastlink Site Concerns----------------Admin RequestsCRTC DiscussionsFight Against Bit CapWireless Alternatives Cogeco Internet----------------Cogeco Internet Satellite Broadband Solutions----------------Satellite Broadband Solutions Telus----------------Telus VOIP Providors----------------Primus VOIPVonageRogers VOIP ServicesCogeco VOIP ServicesZingo VOIP  You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum Powered by phpBB © 2001, 2005 phpBB Group